Privacy Policy

1. Who we are

HJ Studio designs and builds websites for small businesses in the United Kingdom.

In this policy, "we", "us" and "our" mean HJ Studio.

HJ Studio is responsible for the personal information we collect and use when you contact us, request our services, become a client, or otherwise interact with us.

You can contact us through WhatsApp using the number provided on our website.

Website: www.hjstudio.life

2. What information we collect

We only collect information that we reasonably need to respond to enquiries, provide our services, manage projects and operate our business.

Depending on how you interact with us, this may include:

• Your name and business name.
• Your telephone or WhatsApp number.
• Your email address, if you provide one.
• Information about your business and the services you require.
• Information contained in your enquiries and conversations with us.
• Content and materials you provide for your website, including text, images, logos, menus, prices and other business information.
• Project, quotation and invoicing information.
• Payment records, including the amount paid, payment date and payment method.

Payment information

We do not receive or store your full payment card details.

Where card payments are available, payments are processed by the relevant payment provider. We do not have access to your complete card number or security code.

Cookies and tracking

Our website does not currently use advertising or analytics tracking cookies.

If this changes, this policy and our Cookie Policy will be updated where necessary.

3. How we use your information

We may use your information to:

• Respond to your enquiries and questions.
• Prepare quotations and project agreements.
• Communicate with you about your project.
• Design, develop, test and launch your website.
• Provide agreed support and maintenance services.
• Process and record payments.
• Issue invoices and maintain business records.
• Meet legal, accounting and tax obligations.
• Protect our business and prevent misuse of our services.

We do not sell your personal information.

We do not use your information for direct marketing unless we have a lawful basis to do so.

4. Our legal basis for using your information

Depending on the circumstances, we may rely on the following lawful bases under UK data protection law:

Contract

We may use your information when it is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legitimate interests

We may use information where it is reasonably necessary for us to operate and administer HJ Studio, respond to enquiries, maintain business records, protect our services and manage our relationship with clients.

Legal obligation

We may use and retain information where we are legally required to do so, including for accounting, tax and other legal requirements.

Consent

Where we specifically ask for your consent, we will use your information for that purpose only. You may withdraw your consent at any time.

5. WhatsApp

WhatsApp is one of the ways we communicate with customers and clients.

When you contact us through WhatsApp:

• Your messages and files are transmitted through WhatsApp's systems.
• Information may also be stored on our devices so that we can communicate with you and manage your project.
• WhatsApp is operated by Meta and has its own terms and privacy practices, which we do not control.

If you do not wish to communicate through WhatsApp, you can contact us using another method that we make available.

6. Third party services

We may use third party services where they are necessary to operate HJ Studio or provide services to our clients.

These may include:

• Payment providers for processing payments.
• Website hosting providers.
• Domain providers.
• Cloud and software services used to build, operate or maintain websites.
• Our bank for payments made by bank transfer.
• Other service providers where necessary to deliver an agreed service.

Third party providers have their own privacy policies and terms. We do not control how independent third party providers process information within their own systems.

We only use services that are reasonably necessary for the operation of our business or the delivery of an agreed service.

7. International transfers

Some service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data protection law.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Enquiries that do not become projects may be deleted when they are no longer reasonably required.

Project information and correspondence may be retained for a reasonable period after a project has finished so that we can deal with questions, disputes or other matters relating to the work.

Invoices, payment information and accounting records may be retained for the period required by applicable law.

When information is no longer required, we may securely delete it or otherwise dispose of it.

9. Keeping your information secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

These measures may include:

• Password protection.
• Two factor authentication where available.
• Keeping software and devices reasonably up to date.
• Limiting access to personal information.
• Using reputable service providers.

No method of transmitting or storing information is completely secure. We therefore cannot guarantee absolute security.

10. Your rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information where there is no lawful reason for us to retain it.
• Ask us to restrict certain processing.
• Object to certain processing where we rely on legitimate interests.
• Request your information in a portable format where the relevant legal requirements apply.
• Withdraw consent where we rely on consent as our lawful basis.

To exercise your rights, contact us through WhatsApp at +44 7594 924988 or another contact method provided on our website.

We will normally respond to a valid request within one month, subject to applicable legal requirements.

If you are unhappy with how we handle your personal information, you can also complain to the Information Commissioner's Office.

Website: ico.org.uk

We would appreciate the opportunity to resolve your concern first.

11. Children

Our services are intended for businesses and business customers.

We do not knowingly collect personal information from children for the purpose of providing our services.

12. Changes to this policy

We may update this Privacy Policy from time to time.

For example, we may update it if we introduce a new service, technology or method of processing personal information.

The date at the beginning of this policy shows when it was last updated.

13. Contact us

If you have a question about this Privacy Policy or how we handle personal information, please contact HJ Studio.

WhatsApp: +44 7594 924988
Website: www.hjstudio.life